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Address verification

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Application β†’ All guides

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A - Z of Application criteria
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Customer Verification
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Employed income
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Address verification
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Terms of Business
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Privacy notice

Address verification

We are required to verify the current address of all of our customers (Owners, income and deposit boosters).

We will attempt to verify the customer on the Voters roll in the first instance.

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For deposit boosters, consent must be obtained to run a stand alone credit search to collect the voters roll data. No other credit data will be used.

Where we are unable to confirm the customer at the current address on the voters roll, two documentary address proofs will be required.

The following document types are acceptable:

  • Bank statement (must be dated within the last 3 months)
  • Credit card statement (must be dated within the last 3 months)
  • Utility bill (must be dated within the last 3 months)
  • Mortgage statement (must be dated within the last 12 months)
  • Council tax demand (must be dated within the last 12 months)
  • Current full UK/EU driving licence
  • HMRC or Government issued letter, statement or demand (must be dated within the last 12 months)

Items to note!

  • Where a current full UK/EU driving licence has been used as proof of identity, it cannot be used for proof of address.
  • The two documents need to come from 2 sources. For example; we wouldn't accept bank statements and a credit card statement from HSBC.
  • Optional services such as cable tv, internal or mobile phones are not considered to be utility bills