Application → All guides
Customer → All guides
Income and employment → All guides
Property → All guides
Packaging guide → All guides
Generation Home Products and Services → All guides
Certifying address proof
For cases where customers are not on the voters roll, or they are unable to register to be added, we require 2x certified copies of proof of address. You can find guidance on what we accept here.
Independent Legal Advice is a requirement for all Income and Deposit Boosters. This is to ensure everyone is aware of their obligations, the risks involved, and rights regarding the transaction. More information on this can be found here.
Please confirm your customers’ valuation preferences. The mortgage valuation is just for our purposes, but your customer can upgrade to a Homebuyer's Report if they’d like further peace of mind. Here is a breakdown of the Connells fee structure. If your customer would like any other type of survey, this would need to be arranged by themselves. Here is some further information on survey options.
Open banking is a secure service that allows us to see your customers banking information and activity. It is safe and we only use a secure and FCA (Financial Conduct Authority) regulated provider called Credit Kudos. It shows us information such as spending transactions, money movements, and incoming funds. For frequently asked questions on open banking, you can find them here.